Policies

Welcome to Laurie's Lavish Looks.

Please review our policies below to ensure a smooth and enjoyable experience.

By booking an appointment or using our services, you agree to the following Terms and Conditions, Privacy Policy, and Payment and Services Policy.

Payment and Services Policy

Payment Methods: All payments, including deposits and final payments, are processed securely through Stripe, our trusted payment provider, integrated with our Software POS System. Stripe ensures your payment information is handled with the highest level of security and encryption.
Deposits: A non-refundable deposit is required at the time of booking to secure your appointment. The deposit is paid through Stripe when you complete the booking form on our website.
Late Arrivals and No-Shows: If you arrive more than 15 minutes late, your deposit will be forfeited, but the appointment may proceed if time allows. If you arrive more than 30 minutes late or fail to show up, your appointment will be canceled, and the deposit will be forfeited.
Rescheduling: You may reschedule your appointment once with at least 24 hours' notice. Failure to provide 24 hours' notice will result in forfeiture of the deposit. Additional rescheduling may incur a fee.
Final Payment: The remaining balance for your service is due at the time of your appointment and will be processed through Stripe via our Software POS System.
Service Satisfaction: If you are not satisfied with your service, please contact us within 48 hours to discuss possible remedies. While refunds are not provided, we may offer a complimentary touch-up at our discretion.
Pricing and Promotions: All prices are subject to change without notice. Promotions or discounts are valid only during the specified period and cannot be combined with other offers.

Terms and Conditions

Laurie's Lavish Looks (hereinafter "the Business") provides cosmetology services, including but not limited to lash extensions, hair braiding, haircuts, color treatments, and other beauty services. All services are performed by Laurie, a licensed cosmetologist in the state of Florida. By booking an appointment, you (the "Client") agree to the following terms:

Services: All services are provided by Laurie, a Florida-licensed cosmetologist, in compliance with state regulations.
Deposits: A non-refundable deposit is required at the time of booking to secure your appointment. Deposits are paid securely through Stripe when you complete the booking form on our website.
Cancellations and Rescheduling: Clients must provide at least 24 hours' notice to reschedule an appointment. Failure to do so will result in forfeiture of the deposit. Appointments may be rescheduled only once.
Late Arrivals: If a Client is more than 15 minutes late, the deposit will be forfeited. If a Client is more than 30 minutes late, the appointment will be canceled, and the deposit will be forfeited.
Right to Refuse Service: The Business reserves the right to refuse service to any Client for any reason, including but not limited to inappropriate behavior, health concerns, or failure to comply with these policies.
Changes to Services: The Business reserves the right to modify or discontinue services at any time without prior notice.
Liability: The Client agrees that the Business is not liable for any allergic reactions, injuries, or damages resulting from the services provided, except in cases of gross negligence.

Privacy Policy

Laurie's Lavish Looks respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with Florida state laws.

Information Collected: We collect personal information such as your name, phone number, email address, and payment details when you book an appointment or contact us.
Use of Information: Your information is used to:
- Schedule and confirm appointments.
- Send reminders and updates about your services.
- Process payments through Stripe, our secure payment provider integrated with our Software POS System.
Data Protection: We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.
Third-Party Sharing: We do not sell or share your personal information with third parties, except as required by law or to facilitate payment processing. We use Stripe, a secure third-party payment processor, to handle all payment transactions. Stripe may collect and store your payment information in accordance with their own privacy policies. For more information, please review Stripe's Privacy Policy.
Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights: Under Florida law, you have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at laurieslavishlooks.com.